Terms & Conditions
Client satisfaction is our main goal
In order to provide the best service, we at Ridgen Studios developed these terms and conditions to assure clear communication with our clients.
Please read the following carefully before placing an order with us.
Our terms and conditions should be legible and understandable for the general public, as well as our customers and business partners. To ensure this, we would like to first explain the terminology used.
In this terms and conditions, we use, inter alia, the following terms:
A suggestion for a possible plan of action followed by its price.
All prices quoted in any proposal are valid for 30 days from the date of proposal.
An order is deemed to be a written or verbal contract between Ridgen Studios and the Client (this includes telephone and email agreements), where the Client must be 18 years of age or above.
Placing an order constitutes acceptance on the part of the client to be bound by the terms and conditions on this page.
Confirmation (including verbal confirmation) of a received order shall be deemed a contractual agreement between Ridgen Studios and the client, upon which these terms and conditions will apply and shall constitute the entire agreement between both parties.
Third-party is a natural or legal person, public authority, agency or body other than the data subject.
An express consent is one that is clearly and unmistakably stated, rather than implied. It may be given in writing, by speech (orally), or non-verbally, e.g. by a clear gesture such as a nod. Non-written express consent not evidenced by witnesses or an audio or video recording may be disputed if a party denies that it was given.
Terms & Conditions
Failure by Ridgen Studios to exercise or enforce any rights under these conditions shall not be deemed to be a waiver of any such rights at any time.
Ridgen Studios shall, under no circumstances, be liable for any damages resulting from loss of profits or any interruption of business arising out of or in connection with these Terms & Conditions.
If at any time during the term of the agreement a client fails to meet acceptable standards of creditworthiness, Ridgen Studios reserves the right to invoice the client in advance the full amount of any further work.
Ridgen Studios (www.ridgenstudios.com) is based in Figueira da Foz, Portugal, and is therefore governed by Portuguese law. This is still applicable for anybody who can view the website in any other country, and has contact with Ridgen Studios by any other means of communication such as email, fax or post, without necessarily having viewed the website.
Ridgen Studios may be substituted for proxy in the form of contracted writer, photographer, web developer, art director, creative director, consultant, graphic designer, presenter, programmer, research assistant, administrator or assistant.
Following receipt of a confirmed order, the client will be invoiced 50% of the total web site design fee. Payment of the initial 50% fee falls due immediately and is required prior to any work being undertaken. Where applicable, the remaining 50% will be invoiced when either: the website is completed and prior to launch to “live status”, or at 90 days from the date the order was confirmed if the site is not completed as a result of the content not being supplied by the client. Payment of the final 50% (where applicable) is required in full prior to the site “going live”.
Web sites will be constructed in accordance with the Client’s instructions as specified on the order (scope). Any additions or alterations to the brief made by the Client once an order (scope) has been accepted by Ridgen Studios will be carried out at the discretion of Ridgen Studios, and where such additions and alterations are agreed, Ridgen Studios reserves the right to charge an according amount for these and for any correction to these or further additions.
The client agrees to make available as soon as is reasonably possible to Ridgen Studios all materials required to complete the site to the agreed standard.
Where a date has been given for completion of the site, Ridgen Studios accepts no responsibility for failure to meet the stated deadline where the client is at fault due to:
- failure to supply the required materials;
- or requiring changes or alterations to the brief.
Any client who fails to provide us with the required information within four weeks of project commencement shall be deemed to be in breach of agreement, upon which Ridgen Studios reserves the right to close the project and the balance remaining will become payable immediately. In simple terms, please don’t ask us to start a project unless you are completely ready to proceed.
Once a web site has been commissioned, any final balance of payment is then due in accordance with our payment terms. There are no exceptions to this, i.e If the client decides they no longer want the site, they are still obliged to pay for the work that has been done. Non payment will result in legal action being taken if necessary.
Once the client’s web site has been placed live on the Internet, the client has seven days to make any changes through Ridgen Studios, to the website. After this period, the client is deemed to have accepted that the web site is satisfactory.
Should a client later commission further work to be carried out on, or for inclusion on, the web site, then the client will be invoiced in full for this work whether the client uses the commissioned work on the site or not.
Prices do not include any hardware or software that may be required, unless specified on the order, and do not include any visits requested by the client to configure any hardware or software on the client’s equipment.
Prices do not include the cost of any merchant accounts required by the client for on-line credit card transactions.
A design commission does not include maintenance of or updates to the client’s site.
Ridgen Studios cannot accept responsibility for any alterations caused by a third party occurring to the client’s site once handed to the client. Such alterations include, but are not limited to additions, modifications, deletions or installation of third-party components.
Due to the wide range of possible requirements and business models, Audio and Video work is to be negotiated on a case by case basis.
SEO services will be performed to the best of Ridgen Studios knowledge and ability, and no guarantees are made that specific rankings will be achieved. SEO work is governed by many factors which are outside the direct control of Ridgen Studios and indeed any SEO company, ergo no reputable SEO company can guarantee particular results. Ranking results will be monitored and results are based on listings on www.google.com unless otherwise agreed. Search Engine Optimisation does not include Search Engine Registration, unless otherwise agreed and paid for, if necessary, by the Client. Please bear in mind your website’s ranking for a particular Search Term will rely on both the relevancy of that term on your pages and the popularity of that term on other websites.
Ridgen Studios shall not be responsible for any URL’s dropped or excluded by a Search Engine for any reason, and Ridgen Studios does not warrant or represent that the Client’s URL’s will achieve a favourable position, or indeed any position, within a particular search engine.
Your website should be hosted on a reliable server with constant availability, for optimum results. Should Ridgen Studios recommend changing your host or server, this is to protect the interests of your website’s ranking within the Search Engines and Ridgen studios cannot be held responsible for unsatisfactory results if SEO suggestions and/or recommendations have not been adhered to.
Ridgen Studios reserves the right to receive and register personal data of all customers that subscribe / purchase any hosting service, be it, Web Hosting, Domain, SSL Certificate or other. This information is private and used solely and exclusively for internal use in order to ensure the proper functioning of the services and also for accounting management and control of activation / suspension thereof, and shall at no time be provided to or passed to third parties without the prior written and registered consent of the respective owner.
These ‘Terms and Conditions’ apply to any service that is activated and purchased by the customer who acknowledges that their acceptance is obligatory for the advancement and activation of their customer account and collection of information during the purchase process of that same account.
Information related to Marketing and / or other promotional information that may occasionally be sent, will be sent exclusively to those who have consented and accept the receipt of this type of information in the service subscription / acquisition asset.
We ensure that we comply with all security requirements in order to keep data inaccessible to third parties without the prior authorisation / consent of the registrant and all data is securely encrypted.
Ridgen Studios cannot be held responsible for any virus that can be transmitted to any server or computer, or by email from customers or third parties.
Ridgen Studios cannot guarantee the security of the server and can not be held responsible for any loss, misplacement, misuse or access by third parties of any data captured or stored on the server, even using SSL encryption.
In addition to any payment terms set out below, and excepting web development where special terms apply, Ridgen Studios payment terms are on receipt of invoice, unless otherwise stated and agreed in writing. Ridgen Studios does not extend credit and reserves the right to request payment of a deposit (up to 100%) on all new accounts.
Invoices are sent sent digitally. Payment by EFT (electronic funds transfer) is the preferred method of payment, and bank details will be supplied to the client to facilitate payment. Ridgen Studios accepts payment in cash, by electronic transfer and via PayPal and credit card through the PayPal system.
Accounts that remain unpaid seven (7) days after date of invoice shall be deemed to be in arrears.
Ridgen Studios reserves the right to charge Late Payment Interest, on all overdue invoices. This will be calculated at the daily rate of the Bank of Portugal + 8%.
Any payment returned by the bank due to insufficient funds will incur a €50 administration charge. This will be added to the total outstanding amount owed by the client.
Ridgen Studios reserves the right to request full payment in advance from any client requiring further services, where that client has previously defaulted on payment.
Ridgen Studios reserves the right to pass out of hand to its debt recovery agents any outstanding invoices for recovery. In these circumstances the client will also be required to pay statutory compensation, and shall be liable for and shall indemnify Ridgen Studios against all costs and expenses incurred in respect of any steps, actions or proceedings made or brought against the Client by Ridgen Studios to obtain payment of outstanding charges and interest.
Ridgen Studios reserves the right to suspend the website of any client whose account is in arrears.
All website content is to be provided by the client, unless otherwise specified by the client at the time of order (scope) where intellectual property rights will apply, and no responsibility is taken by Ridgen Studios for any images or text displayed on the website, that subsequently has existing copyright associated with it, that may cause grievance with the original owner.
The rights generated for audio and video material remain property of Ridgen Studios or its representatives, unless stated otherwise in the order or contract.
The client shall represent and warrant that the material supplied is not confidential to or owned by any other person whose written permission has not been granted for use thereof. The client shall indemnify and save Ridgen Studios harmless from any costs, expenses and damages relating to any claim against him whatsoever and howsoever arising from the exercise of intellectual property/copyright rights under this agreement.
In the event of a dispute, the costumer may resort to an Alternative Dispute Resolution Entity for consumption. More information at Portal do Consumidor www.consumidor.pt Lei nº144 / 2015